Support
Questions about scanning, professions, billing, or your account — we're here to help.
Contact us
Email cperlosky78@gmail.com and we'll get back to you within one business day. Include the email address on your ScanVault account so we can find you faster.
Frequently asked
How do free scans work?
Every account includes 5 free AI scans per month — no card required. Pro raises that to 300 scans per month.
I bought ScanVault on the App Store. Can I use the Realtor suite?
Yes. It's one subscription. Open Settings, choose Realtors (or any profession), and your vault re-files itself. There's nothing more to pay.
How do I change my profession?
Pro includes one profession. Change it free once a year from the Professions page in your dashboard or in the app's Settings; the first change is always free, and you can undo a change within 14 days. If you run a second business at the same time, add that profession for $7/mo.
How do I cancel or manage billing?
Web subscriptions: open your dashboard and use Manage billing, which takes you to the secure Stripe portal. Subscriptions purchased through the App Store are managed in your Apple ID subscription settings.
How do I delete my account and data?
In the mobile app, go to Settings → Delete Account & Data. This permanently removes your account, documents, and scan history from our servers.
Is my data private?
Yes. Your documents are stored encrypted in your private vault and are never shared or used to train AI models. See our Privacy Policy for details.
Also see our Privacy Policy and Terms of Service.